FAQs

For a reliable and secure payment process, we use Shopify Payments by Shopify. Your payment is safeguarded, ensuring your peace of mind.

To redeem a discount code, simply input it in the "Discount Code" field during the checkout process. Make sure it's entered correctly before completing your purchase, as applying it after checkout might not be possible.

Absolutely! You will receive automated tracking information via email as soon as your order is dispatched. This will allow you to keep an eye on your order until it arrives at your location. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. You can contact us at Support@Owie.shop. For a quicker response, please include your email address and order number.

To modify or cancel your order, please reach out to Customer Service at Support@Owie.shop. We will do our best to accommodate your request. However, please keep in mind that cancellations may not be possible once an item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience delays or issues with receiving your package, please first contact the carrier to confirm the delivery address. Additionally, providing your phone number can help facilitate a claim with the carrier to locate your shipment, usually within a week.

After your return is approved, monitor the return tracking number. Once the item is received in our warehouse, we will process your refund swiftly within 2-3 business days.

For products that require assembly, instructions are included within the product packaging. If you need further assistance, please contact our customer service at Support@Owie.shop, and we can provide you with online assembly instructions.